Privacy Policy

IT Pro Consultant Co Ltd ("we", "us", or "ITPRO") respects and is committed to protecting your personal privacy. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal data in the course of providing IT services.

This Policy applies to personal data you provide when browsing our website, using our services, or contacting us in any manner. It complies with the requirements of the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486, "PDPO").

By using our website or services, you consent to the data processing practices described in this Policy. If you do not agree with this Policy, please discontinue use of our website and services.

We may collect personal data through the following channels:

• Contact forms: name, email address, phone number, company name, and enquiry details
• Service agreements: company registration information, billing address, and contact person details
• Remote support tools: device information, IP address, system logs (used for technical support purposes only)
• Website browsing: cookies and anonymous usage statistics
• Email correspondence: personal data you voluntarily provide

We only collect personal data necessary to provide our services and will not collect sensitive personal data without your explicit consent.

Personal data collected is used solely for the following purposes:

• Responding to your enquiries and providing customer support
• Providing, managing, and improving our IT support services
• Sending service notifications, quotations, and related documents
• Fulfilling contractual obligations and billing management
• Complying with Hong Kong laws and regulatory requirements
• Analysing website usage to improve user experience (anonymous statistics only)

We do not sell, rent, or commercially transfer your personal data to third parties.

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected. Generally:

• Client service records: retained for 7 years after service termination (in compliance with Hong Kong tax and commercial regulations)
• Enquiry records: retained for 2 years after resolution
• Technical support logs: automatically deleted after 90 days
• Website cookies: from a few days to 2 years, depending on cookie type

Personal data beyond the retention period will be securely deleted or anonymised.

As a professional IT security services provider, we employ enterprise-grade security measures to protect your personal data, including:

• SSL/TLS encrypted transmission to ensure data security in transit
• Access controls: only authorised personnel may access personal data
• Regular security audits and vulnerability scanning
• Staff data privacy training
• Data backup and disaster recovery mechanisms

In the event of a data breach, we will notify affected individuals and the Office of the Privacy Commissioner for Personal Data (PCPD) in accordance with the PDPO.

Under the Hong Kong Personal Data (Privacy) Ordinance, you have the following rights:

• Right of access: request access to personal data we hold about you
• Right of correction: request correction of inaccurate or outdated personal data
• Right to object: in certain circumstances, request cessation of use of your personal data for direct marketing
• Right of enquiry: enquire about our personal data policies and practices

To exercise the above rights, please contact us in writing. We will respond within 40 days of receiving your request (as required by the PDPO). We may charge a reasonable administrative fee for data access requests.

This website uses cookies and similar technologies to improve your browsing experience and analyse website traffic. The cookies we use include:

You can manage or delete cookies through your browser settings, but disabling certain cookies may affect website functionality.

This website may contain links to third-party websites or services (such as remote support tool download pages). This Policy does not apply to such third-party websites, and we recommend you review the relevant privacy policies of those third parties.

In providing our services, we may use third-party service providers (such as cloud services and email services). Such providers are bound by confidentiality agreements and may only process personal data under our instructions.

We reserve the right to update this Policy at any time. Any significant changes will be published on this website and the "Last Updated" date at the top will be revised accordingly. If changes involve a significant new use of personal data, we will notify you separately and obtain your consent where applicable.

We recommend you visit this page periodically to stay informed of the latest version. Continued use of our website or services following any updates constitutes your acceptance of the revised Policy.

If you have any questions about this Policy, or wish to submit a request to access or correct your personal data, please contact our Data Protection Officer via the following:

If you have a complaint about how we handle your personal data, you may also contact the Office of the Privacy Commissioner for Personal Data (www.pcpd.org.hk).